For your discovery consultation, we set aside at least 77 minutes. You shouldn’t have to rush a big financial decision.
If there’s a delay, you get some pay! We value and respect your time and back it up with this guarantee. If we are more than 5 minutes late for an appointment, we will give you a £100 discount from your fee. Doesn’t matter what the reason is … no quibbles, no excuses, just a straightforward guarantee … yeah, we know you’ll be hoping we’re late!
We understand that your home is your personal space and if we have an appointment in your home, we will respect that:
– shoes off if it’s a “shoes off house”
– knock quietly if the kids are asleep
– park considerately so as not to annoy your neighbours
– … and anything else that’s important to you – just let us know.
If you need to let us know about a lack of respect shown, you don’t pay an advice fee.
We will explain the process to you and tell you exactly what’s happening. The costs associated with a mortgage can be confusing, but we’ll take all the confusion out and explain it in terms you will understand.
There is just one fee payable to Your Next Mortgage, an advice fee, payable on production of your mortgage offer. That’s it. You will not pay Your Next Mortgage any other fees … at all … none … ever! Well, not until your next mortgage! Here’s some LARGE PRINT though – there may be fees associated with the particular mortgage that we recommend. These fees are charged by the lender (e.g. arrangement fee) and will be highlighted to you BEFORE you agree to any application, which leads nicely on to:
If your adviser can’t explain why they have advised in the way they have, you’ll get your advice fee refunded without quibble.
You’ll find us reliable and consistent in our speed of response. Take a look at the service levels in your choices. If we miss those response times, you get paid! You’ll get £100 off your advice fee if we miss the telephone response times – no quibble, just another solid part of your guarantee.
Your Next Mortgage staff are skilled at their job, appropriately qualified and authorised, take continuing education courses and normally have a sense of humour too!
Your property may be repossessed if you do not keep up repayments on your mortgage.